Shipping policy

We ship worldwide. Limited drops, clear timelines, tracked to your door.

TL;DR

  • Despatch: within 4–6 business days from order date.

  • Worldwide: duties & taxes included at checkout for most destinations (DDP), so no surprise fees on delivery. 

  • Free delivery: orders £200+ (region/capsule exceptions may apply).

  • Tracking: every order receives a tracking link by email.

  • Delivery after despatch: most international shipments land within a 5–7 business day window; some lanes can take longer.

Processing & despatch

  • Orders are processed and packed within 4–6 business days (Mon–Fri, UK time).

  • Peak periods and drop weeks can extend handling; we’ll flag delays proactively when relevant. (Some leading brands publish similar notices during high-demand drops.)

Delivery estimates (after despatch)

  • UK & Europe: typically 2–6 business days.

  • Rest of world: typically 5–10 business days; some routes can take up to 15 days depending on carrier and customs traffic.

These are guide windows; actual timing varies by service level, location, and local conditions.

Duties, taxes & customs

  • We aim to ship DDP (Delivered Duty Paid) to most destinations — duties & taxes are calculated and paid at checkout, so you shouldn’t be charged again on delivery.

  • In a small number of countries or remote regions, shipments may go DAP (Delivered At Place), where local duties/taxes are collected by customs upon arrival. We’ll indicate this at checkout when applicable.

Shipping fees & free delivery

  • Live shipping rates are shown at checkout based on destination and weight.

  • Free delivery on orders £200+. (Thresholds may vary for limited capsules or special releases; any changes will be clearly stated on the product page or at checkout.)

Carriers & tracking

  • We use reliable, tracked services; carrier varies by lane. You’ll receive a tracking email as soon as your order is scanned out of our facility. (Comparable brands ship globally via express networks with full tracking.)

Address changes & delivery issues

  • Spotted an address error? Email thesloanejournal@gmail.com ASAP with your order number — we’ll try to intercept before despatch.

  • If tracking shows delivered but you can’t locate your parcel, check with neighbours/building management first, then contact us so we can investigate with the carrier.

Pre-orders & split shipments

  • Pre-order items ship on the timeline stated on the product page.

  • For multi-item orders, we may ship everything together to reduce packaging — or split shipments if an item is significantly delayed.

Refused, uncollected or returned-to-sender parcels

  • If a parcel is refused or not collected and returns to us, we’ll process a refund minus original shipping and any return fees charged by the carrier (unless the issue was our error).

Packaging

  • Minimal, protective packaging designed to travel well and reduce waste. Re-use your mailer if you’re sending something back.

Need help?

Questions about delivery timelines, duties, or tracking? Email thesloanejournal@gmail.com — we’ll get you sorted.

Notes & references (industry benchmarks we align to)

  • Duties & taxes included at checkout / no extra charges on delivery (DDP), as practised by Sporty & Rich.

  • Typical international delivery windows 5–7 business days post-despatch (Sporty & Rich), with some lanes taking longer (Picante support).

  • Clear peak-demand notices during drop surges (Nude Project).